Warranty

 

One-Year Warranty

For products whose packaging is marked with our One-Year Warranty Logo when sold through authorized retailers, we warrant our consumer products to be defect free both in materials and workmanship that result in failure during normal usage.

This warranty is extended to the original end-user purchaser, beginning at the time of retail purchase. This limited warranty is the sole and exclusive remedy, offered in lieu of all other warranties, expressed or implied. X-Doria will not be liable for any indirect, incidental, or punitive damages arising from use of this product.

    This Limited Warranty does not cover:
  • Normal wear and tear
  • Damage to any non-X-Doria product used in connection with this product
  • Misuse, unauthorized modifications, and external causes such as acts of nature
  • Damage caused by accident, abuse, misuse or modification of the Product
  • Scratching or surface damage to any non-X-Doria product
Lifetime Warranty

For products whose packaging is marked with our Lifetime Warranty Logo when sold through authorized retailers, we warrant our consumer products to be defect free both in materials and workmanship that result in failure during normal usage.

This warranty begins at the time of original retail purchase, and is extended to the original end-user purchaser. This limited warranty is the sole and exclusive remedy, offered in lieu of all other warranties, expressed or implied. X-Doria will not be liable for any indirect, incidental, or punitive damages arising from use of this product.

    This Limited Warranty does not cover:
  • Normal wear and tear
  • Damage to any non-X-Doria product used in connection with this product
  • Misuse, unauthorized modifications, and external causes such as acts of nature
  • Damage caused by accident, abuse, misuse or modification of the Product
  • Scratching or surface damage to any non-X-Doria product
No Other Warranties

To the maximum extent permitted by law, this warranty and the remedies set forth above are exclusive and in lieu of all other warranties, remedies and conditions, whether oral or written, express or implied. X-Doria specifically disclaims any and all implied warranties, including, without limitation, warranties of merchantability and fitness for a particular purpose. If X-Doria cannot lawfully disclaim or exclude implied warranties under applicable law, then to the extent possible any claims under such implied warranties shall expire on expiration of the warranty period. No X-Doria reseller, agent, or employee is authorized to make any modification, extension, or addition to this warranty.

Making a Warranty Claim

You can begin a warranty claim by contacting our Customer Service Team.

X-Doria will, at its discretion, ship a replacement to you postage paid. All returns and warranty claims must be acknowledged and approved by X-Doria before sending the product to us. X-Doria reserves the right to send you a replacement product that is the same or of a similar style, or a substitute equivalent that may not be of like kind. Replacement products are warranted as above for the remainder of the original applicable Product warranty period. If the product is exchanged, the replacement product becomes your property and the product becomes X-Doria's property.

X-Doria is not liable for Products that are damaged or lost in transit to X-Doria if shipped other than with our prepaid return label.

 

Shipping and Returns

 

Shipping and Returns
Free Standard Shipping On All Orders!*

X-Doria is proud to offer free standard shipping* on all orders, placed on our website, to customers within the United States, with no minimum order sizes or exceptions.

No Hassle Returns!

We want you to be thrilled with your X-Doria.com order. If you are not 100% satisfied with your purchase, you can return your order to us for a full refund of the product price. So, if for any reason, you are not happy with your order, please contact our Customer Service team for help returning your product. We’ll even provide you with a return shipping label - That’s Right! - Free Shipping Both Ways!*

Orders from X-Doria.com come with our 30 day return policy. No fine print or gotchas here, all you have to do is send the product back to us in the original packaging, with the product in the same condition in which we sent it to you (new & unused). Here is how it works:

  • Orders from X-Doria.com can be returned up to 30 days from the original ship date.
  • Products must be returned in the same condition as shipped. That means new, and in the original packaging.
  • Return shipping is free for orders shipping from within the USA. To take advantage, use the pre-paid label provided to you through the return process.
  • Your returns will be sent to our fulfillment center where, usually within 3 business days, your shipment will be inspected and processed. From there, a credit will automatically be applied to your credit card or original method of payment. This usually takes around 7 days. Depending on your credit card company, an additional 2-10 business days may pass before the credit is posted to your account. We appreciate your patience and understanding.
  • Once your return is approved, we will refund the original purchase price of the product. Unfortunately, we will not refund any expedited shipping costs.
  • Refunds of product purchased from other than X-Doria.com, including purchases made at Amazon.com, are at the discretion of the individual retailer where the product was purchased.

*Please note free shipping (both ways) applies to orders to USA addresses placed directly on X-Doria.com. Free shipping may not be available on orders placed on Amazon.com. Customers are responsible for return shipping from outside the USA.

International Orders & Shipments

Items shipping to destinations outside the USA may be subject to import duties, taxes and tariffs. It is your responsibility to know the laws and policies of the country you will receive the product in. The customer is responsible for payment of import duties and taxes as imposed by customs when the product arrives to the destination country.

X-Doria is NOT responsible for any duties, taxes or tariffs resulting from the importation of products into your country. The customer is responsible for import duties and taxes as billed by the courier and/or imposed by the customs officials in your country. We will always declare full value, otherwise known as your purchase price, of the product(s) bought on all shipping documentation. It's the law, we're following it, so don't ask us to do otherwise. Thanks!

 

Legal, Privacy & Terms

 

Your Personal Information

When ordering product from our online store, we receive and store the following information from you that may include the following:

  • name
  • email address
  • mailing/billing address
  • telephone number
  • credit card information
  • IP address/domain name
  • any personal information that you may have volunteered

We do not sell or share our customers’ personal information with any third parties except when required to do so legally. 
We collect and store information about the pages viewed by our website visitors. We use this data to identify visitor behavior which will help us to improve the overall site experience. 
We are not responsible for the Privacy Policy content on sites linked to by X-Doria.com.

Cookies

Cookies are alphanumeric identifiers that we transfer to your computer's hard drive through your web browser. Cookies allow us to provide you with services and features that will enhance your shopping experience. Most browsers allow you to disable the use of cookies however, we recommend that you leave them on.

We use Google Analytics remarketing codes to log when users view specific pages or take specific actions on a website. This allows us to provide targeted advertising in the future. Third-party vendors, including Google, use cookies to serve ads based on someone's past visits to our website. If you do not wish to receive this type of advertising from us in the future, you can opt out using the Google ad settings page or the Network Advertising Initiative opt-out page.

Emails

By providing us with your email, you may receive periodic emails or mailers from us with new product announcements, events or promotions. If you would like to stop receiving these emails, please email us, Attention: Unsubscribe from X-Doria, at support@x-doria.com to be removed from the list.

Children's Privacy

We do not structure our website to attract children. Accordingly, we do not knowingly collect information from anyone who is age 13 and under.

California Privacy Rights

California Civil Code Section 1798.83 permits X-Doria customers who are California residents to request certain information regarding its disclosure of personal information to third parties for their direct marketing purposes. To make such a request, please send an e-mail to support@x-doria.com or write to: Customer Service, 1171 South Robertson Blvd Box 146, Los Angeles, CA 90035. We will respond to requests made and provide the information within 30 days of receipt of request. This request may be made no more than once per calendar year.

Future Changes

By using our website, you consent to the collection and use of your information as we have outlined in this Privacy Policy and to our Terms of Service Policy. X-Doria may decide to change this Privacy Policy from time to time. When we do, we will post those changes on this page or by notice on our homepage, so that you are always aware of the information we collect, how we use it, and under what circumstances we disclose it. We will post a notice on this page for thirty (30) calendar days prior to the implementation of any material changes to this Privacy Policy. Such notice will provide information as to how you may remove your information from our database should you so desire.